Returns & Exchanges

At Lush Hair, we want you to love your locks, which is why we offer a 30-day return policy on all unopened and unused hair products. To maintain hygiene standards, items must be returned in their original packaging with all security seals intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your unused items in their original boxes, ensuring the Lush Hair security seal is unbroken to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.